Feedback 3 Market Place Stevenage Hertfordshire SG11DH 01438 359740 07534 956921  Mon - Fri 10am-6pm Sat 9am-7pm

Shipping Costs

We ship to UK and Europe only. For your peace of mind and ours, all our shipments are recorded and traceable. Shipping cost is calculated as a flat rate through our system for 1- 5 pieces of product, purchased and checked out at the same time.


Shipments within the United Kingdom:
Standard Shipping 3-5 business days: £4.99
Next Day Delivery: £ 9.99


Shipments outside the United Kingdom:

Royalmail International Recorded (7-10 business days): £14.99

If you are placing an order for over 5 pieces of product or a wholesale order your shipment charge will exceed the regular shipment fee schedule regardless of whether the system has indicated that or not. To find out what (if any) additional cost will apply for shipping to an order larger than 5 pieces of product please contact us.


Shipping Delays:

For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays.

Please also keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.


Failed Deliveries / Refused Shipments / Incorrect Shipping Address:

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, house no, etc.) needed to deliver your package. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be charges another shipment cost. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.


Lost Shipments:

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact our courier right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 days. If it is determined that your shipment has been lost a replacement will be issued.


International Shipments:

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

Returns:

We take great pride in our product and it is 100% guaranteed. However, if you feel you've received a product that if truly defective we want to hear from you! If you have received any product that is defective you must contact us within 7 days of receipt of the merchandise. We will address the quality issue at once. We will require you to provide photos of the defective hair. If the product you've received is deemed to be defective by our team we will send a replacement immediately.

If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.


Exchanges*:

We always strive to make sure our customers are satisfied. If you are not completely satisfied with the product you've purchased you may exchange it for a selection of equal or greater value under the following conditions:





* Exchanges are NOT available on clearance or in store purchases


The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site. Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. Glow and Sparkle reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes. This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Glow and Sparkle and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Glow and Sparkle believes that customer conduct violates applicable law or is harmful to the interests of our Business and its subsidiaries


Overview:

When you purchase product we will always make every effort to match each selection to the exact specifications of your order. Some of our hair are 100% human hair it's impossible to guarantee hair color or texture. Guarantee will not be given on Synthetic Hair. Please be forewarned, refunds will not be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns that are typical of a natural human hair product. At Glow and Sparkle Online and in our Shop we maintain a very high level of quality assurance. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.


Order Processing:

Our business hours are Monday through Saturday from 10 am to 6 pm. All orders received before 3:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form. Some orders may take longer depending on customers requirements.


Product Availability:

Terms of sale are based on availability. If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternative product that may be available. If we are unable to offer you a suitable replacement and you wish to terminate the sale we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.


Payment Terms:

Terms of payment are always 100% upfront. We accept all major Debit and credit cards. As soon as you place an order Online or by Phone your card will be charged. Due to the nature of our products, All Sales Are Final.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.


Copyrights / Content:

You should assume that everything on www.glowandsparkle.co.uk site may be the subject of other intellectual property rights (including but not limited to copyright, trademark, or patent rights) owned by Glow and Sparkle. Any such right that is not expressly licensed herein is reserved by Glow and Sparkle is copy written unless otherwise noted and that it must not be used except as provided in the Terms of Use or with the express written consent of Glow and Sparkle. Any product, service, program, or technology described on the

Images of people or places displayed on the www.glowandsparkle.co.uk site are either the property of, or used with permission by, Glow and Sparkle. Use of these images by you or other third parties is prohibited unless expressly permitted expressly by Glow and Sparkle. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.


Limitation of Liability:

Glow and Sparkle does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Glow and Sparkle will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products Glow and Sparkle aggregate Pound amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Glow and Sparkle is not liable or responsible for any amount of damages above the aggregate Pound amount paid by customer for the purchase of services under this agreement.

Note: If you need further clarification about our Terms and Conditions or have general questions please call us or email us at ruthy@glowandsparkle.com


Privacy Policy:

Glow and Sparkle Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us through the www.glowandsparkle.co.uk or over the phone with a representative. This includes personal information which is information about you that is personally identifiable such as your name, address, e-mail address and phone number, as well as "Anonymous Information," which is information that is not associated with or linked to your personal information and does not result in your identification in any way (order details / history) etc.

• We receive and store any information you enter on our website or give us in any other way. We use the information you provide to process your orders, respond to your requests, make your buying experience more comfortable and for further communication with you.

• From time to time we may email you newsletters, announcements of new products and sales, notifications of changes to our policies and order confirmations. If you do not want to receive e-mails from us, other than order notifications and receipts, please contact us at ruthy@glowandsparkle.com and we will remove from our contact list at once.

• We work to protect the security of your information during transmission by using software that encrypts information you provide to us during the process of placing your order.

• We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

• Please note, as a further measure to protect you we do not retain your credit card or payment information.

If you have questions about our Privacy Policy please feel free to contact us at ruthy@glowandsparkle.com